Are you ready to embark on a journey as a Level 1 Chat Support Agent? This role places you at the forefront of customer service, where your mission is to provide exceptional service to users engaging in website live chat. With a commitment to superior customer service, you’ll be the first point of contact, addressing incoming chats and swiftly resolving issues.
Responsibilities:
- Utilize strong customer service skills to deliver effective chat support, including:
- Active listening to understand the customer’s situation accurately.
- Demonstrating empathy and a sense of urgency to resolve issues.
- Maintaining accurate and detailed documentation at the client, problem, and incident levels.
- Skillfully resolving conflicts.
Details:
- Rate: $35 per hour
- Requirements:
- Access to a laptop, phone, or tablet.
- Reliable internet connectivity.
- Basic English writing skills.
Skills/Background Needed:
- This role is perfect for beginners in the live chat field.
- comprehensive training is provided, making prior paid live chat experience unnecessary.
Location: This position offers remote work opportunities online, with a preference for candidates residing in the United States.
Chat support agents are currently in high demand worldwide. If you’re eager to start immediately and embark on a fulfilling customer service journey, we encourage you to apply today. Join us in delivering exceptional support to users and making a positive impact!